Emergencies come in all different shape and sizes. Each one is unique.
After 60 years of doing this, we have a general guideline on how we do things, but pride ourselves on flexibility to meet the needs of each situation.
Remember, it is always better to call right away and have us confirm that there are no concerns than deal with musty smells and angry tenants later.
So what happens?
- Our office phone is always answered live 24/7/365. You will never get voicemail.
The key person will call the contact on site and then head straight to the project site to begin assessment and coordination of response, alerting our on call teams as soon as he has an idea of what will be needed.
- Our staff is divided into on-call teams including all disciplines: carpenters, water techs, drywallers, painters and laborers so that we can effectively manage your loss immediately.
- Our trucks are always stocked and ready to go. We pride ourselves on restocking when we return so that we are ready for the next emergency.
The project manager assigned to you at the time will review the extent of the damage, mitigation challenges, resource needs, outside vendors needed, such as electrical or plumbing, and any extenuating circumstances such as extreme cold.
Often the immediate response team does not know if there is going to be a claim filed, so we are always as careful as possible. This includes:
- Sending a smaller team, at least initially
- Carefully removing baseboards
- Using minimally invasive structural drying techniques
- Setting equipment for maximum results
- Waiting to see how water travels, sometimes up to 24 hours before continuing demolition. Mold growth requires heat, “food” and time, usually 72 hours, so being patient can prevent disturbing areas that ended up not being affected at all
To prepare for our arrival gather as much information as you can, specifically:
- Type and extent of damage, materials affected, photos can be helpful and you can text or email to our team
- Access information: FOBs, keys, codes, etc
- Contact information for key people: maintenance, onsite manager, tenants, sprinkler maintenance company, alarm company, elevator contractor
- Determine what is essential: what do we need to accomplish for you so first so that business continues as smoothly as possible?